Welcome to the Jood Cosmetic FAQ page. Here you’ll find answers to the most common questions about our products, orders, shipping, and policies.

1. Products

Are your products authentic?

Yes. All products sold on https://joodcosmetic.com are 100% authentic and carefully selected to meet our quality standards.

Are your cosmetic products safe to use?

Our products are manufactured and handled according to cosmetic safety standards. However, as with all cosmetic products, individual reactions may vary. We recommend performing a patch test before full use.

Are your products suitable for all skin types?

Some products are suitable for all skin types, while others are formulated for specific needs. Please read the product description and ingredient list carefully before purchasing.

Do your products have an expiration date?

Yes. All cosmetic products have an expiration date or a period-after-opening (PAO) symbol indicated on the packaging.

2. Orders

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. For more details, please visit our How to Order page.

Can I change or cancel my order?

If your order has not yet been processed or shipped, please contact us as soon as possible. Once an order is shipped, changes or cancellations may not be possible.

Will I receive an order confirmation?

Yes. After completing your purchase, you will receive an order confirmation email with your order details.

3. Payments

What payment methods do you accept?

Available payment methods are displayed at checkout. All payments are processed securely through trusted third-party payment providers.

Is my payment information secure?

Yes. We use secure payment gateways and do not store your full credit or debit card details.

4. Shipping & Delivery

Do you ship internationally?

Yes, we offer international shipping to selected countries. Available destinations and shipping options are shown at checkout.

How long does delivery take?

Delivery times depend on your location and shipping method. Estimated delivery times are provided at checkout and on our Delivery Information page.

Will I receive a tracking number?

If tracking is available for your shipping method, you will receive a tracking number once your order has been shipped.

5. Returns & Refunds

What is your return policy?

Returns and refunds are handled according to our Returns & Refund Policy. Please refer to that page for full details.

What should I do if I receive a damaged or incorrect product?

Please contact us within 48 hours of delivery with your order number and clear photos of the issue. Our team will assist you promptly.

6. Warranty & Quality

Do your products come with a warranty?

Yes. Our products are covered by our Product Warranty, which applies to manufacturing defects and damage upon delivery.

How do you ensure product quality?

We apply quality control procedures covering sourcing, handling, packaging, and shipping. For more details, please visit our Quality Control page.

7. Accounts & Privacy

Do I need an account to place an order?

You may place an order as a guest if this option is available. Creating an account allows you to track orders and manage your details more easily.

How is my personal data used?

We respect your privacy and handle your personal data in accordance with our Privacy Policy.

8. Contact & Support

How can I contact customer support?

If you have any questions or need assistance, please contact us through the Contact Us page on https://joodcosmetic.com. Our team will be happy to help.

If you don’t find the answer you’re looking for, feel free to reach out to us directly.