At Jood Cosmetic, we aim to deliver your orders safely, efficiently, and on time. Please read the information below to understand our delivery process, timelines, and conditions.

1. Order Processing Time

• All orders are processed after payment confirmation.

• Order processing usually takes 1–3 business days, excluding weekends and public holidays.

• During peak periods, promotions, or high-demand seasons, processing times may be slightly longer.

Once your order has been processed, it will be prepared for shipment.

2. Shipping Destinations

We deliver:

• Nationwide (within the country of operation)

• Internationally, depending on the destination and shipping method available at checkout

If your country or region is not listed at checkout, please contact us for assistance.

3. Shipping Methods

We work with reliable courier and logistics partners to ensure secure delivery.

Available shipping methods may include:

• Standard delivery

• Express delivery (where available)

• International courier services

Shipping options and costs are displayed at checkout before payment.

4. Estimated Delivery Times

Estimated delivery times depend on your location and chosen shipping method:

Local / Domestic Orders

• Standard delivery: 2–5 business days

• Express delivery: 1–2 business days (if available)

International Orders

• Standard international shipping: 5–15 business days

• Express international shipping: 3–7 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or courier delays.

5. Shipping Costs

• Shipping fees are calculated based on order weight, destination, and shipping method.

• The total shipping cost will be clearly shown at checkout before you confirm your order.

• Free shipping promotions may apply and will be clearly indicated on the Website.

6. Customs, Duties & Taxes (International Orders)

For international shipments:

• Customs duties, import taxes, or additional fees may apply depending on your country’s regulations.

• These charges are not included in the product or shipping price unless stated otherwise.

• Any customs-related fees are the responsibility of the customer.

7. Order Tracking

• Once your order is shipped, you may receive a tracking number by email (if provided by the courier).

• You can use this tracking number to monitor the delivery status of your order.

8. Incorrect Address or Failed Delivery

• Please ensure your shipping address is complete and accurate.

• Jood Cosmetic is not responsible for delays or non-delivery caused by incorrect or incomplete address details.

• If a delivery fails due to customer error, additional shipping charges may apply for reshipment.

9. Damaged or Missing Packages

If your order arrives damaged or incomplete:

• Contact us within 48 hours of receiving the package

• Provide your order number and clear photos of the issue

We will review the case and offer a suitable solution in accordance with our policy.

10. Delays Beyond Our Control

Delivery delays may occur due to circumstances beyond our control, including:

• Customs inspections

• Weather conditions

• Courier service disruptions

We appreciate your understanding in such situations.

11. Contact Us

If you have any questions regarding delivery, shipping options, or your order status, please contact us via the Contact Us page on https://joodcosmetic.com. We are happy to assist you.